World of Warcraft

WoW: Unlotted soul ash now comes by mail after all

Update, 11/28/2020: The WoW developers have applied a hotfix to the Shadowlands live servers, which ensures that soul ash you didn't pick up will now be forwarded to you by mail after all. You can find the full patch notes for the November 27, 2020 hotfix in the official WoW forum.

Original message: Soul Ash is one of the central resources in WoW Shadowlands: You need Soul Ash to craft legendary items. It is all the more annoying when individual amounts of soul ash are lost. This happened to some players who contacted Blizzard support because they didn't collect their soul ash from the enemies in Torghast and expected it to be sent to them by mail. However, this is apparently not the case.

The WoW developers write in an official support post that players have to loot the soul ash. Otherwise, it will disappear forever in the swirling Nether - and neither the postmaster nor customer support will be able to retrieve it. The entry on the support website reads in detail (translated by us):

"Known issues

  • I just finished my run but forgot to loot the soul ash, can it be recovered?
  • The soul ash I captured was not sent to me.

Soul ash should be manually looted at the end of a run. The game will try to allocate any uncollected soul ash at the next relog after a completed run, but there is no guarantee of this. Soul ash cannot be recovered by customer support.


If you forget to collect your soul ash, there is still a chance that you will be able to collect it during the next relog and run in the Tower of the Damned. However, it is better not to rely on this, but rather to take the important resource directly with you.

Source: WowheadSupport

buffed - it only takes a minute. Thank you!

All readers get free daily news, articles, guides, videos and podcasts on World of Warcraft, Pokémon Go and other favorite games from us. Up until now, we've funded this site through advertising and kept it as free of paid articles as possible, but since COVID-19, that's become increasingly difficult. Many companies are cutting or eliminating their advertising budgets for 2020. Budgets that we are unfortunately dependent on if we want to continue to offer buffed free of charge in the future in the usual form.

That's why we're turning to you now. You can support us as buffed supporters so that we can continue to offer our content free of charge in the usual form without introducing a paywall or publishing misleading news. Every contribution, big or small, is valuable. Support buffed - it only takes a minute.

Support now

We thank you in advance

. Advertisement: Order World of Warcraft now on AmazonRead also these interesting stories 0

WoW TBC Classic: SSC and/or TK? Warcraftlogs poll on phase 2 raids

On Warcraftlogs, you can currently have your say on exactly how the World First race will be rated in TBC Classic Phase 2. 3

WoW: No content drought after all? Hints for patch 9.1.5 discovered

Is WoW facing a content drought in the coming months? The finding of some dataminers gives hope for patch 9.1.5. 2

Blizzard loses game director and lead designer for Diablo 4

The Diablo 4 team loses its game director and lead designer in one fell swoop. 00:45WoW
: Official trailer introduces the adventure for new players. World of Warcraft from €14.99 From Sara Petzold
Is something missing from the article? to the home page The links marked with * are affiliate links. Affiliate links are not ads, as we are independent in our research and selection of featured products. For product sales we receive a small commission, which we use to partially finance the free content of the website. 2